Privacy Policy

Last Updated: 27/08/2024

1. Definitions

"Company" refers to Atlas Tech Solutions.

"Client", "You", or "Your" refers to the individual or company using our services.

"Services" refers to the IT support, consultancy, cloud solutions, and other related services provided by the Company.

"AtlasAuth" refers to our in-house authentication system used for securing access to client and employee-only areas of our website.

"AtlasAnalytics" refers to our in-house analytics platform used to collect and analyze website usage data for improving site performance and user experience.

2. What Information Do We Collect?

We collect the following types of data from Clients and website visitors:

Personal Identification Information: Name, email address, phone number, business name.
Service Data: Information necessary for providing IT services, such as device details, IP addresses, system configurations, etc.
Website Data: IP address, user agent (browser details), and other technical information collected via our contact form to optimize performance and prevent misuse (e.g., bots or spam).
Authentication Data: Login credentials, usernames, and session data collected through our AtlasAuth authentication system for securing client and employee-only areas of our website.
Analytics Data: Data collected through our in-house AtlasAnalytics platform, such as page views, user interactions, geolocation (based on IP address), device features, browser compatibility, and performance metrics. This data is anonymized and used solely for improving our website's performance and user experience.

3. How Do We Use Your Data?

We use the data we collect to:

Provide and manage our IT services.
Authenticate clients and employees for accessing restricted areas of our website through AtlasAuth.
Store and manage user authentication information to ensure the security of client and employee-only areas.
Communicate with you regarding your service requests or projects.
Improve our services, website performance, and user experience.
Prevent fraudulent activity, bots, and spam by identifying devices that interact with our website.
Analyze website traffic and user behavior through anonymized data for better site optimization using AtlasAnalytics. All analytics data is stored and processed in-house on our own servers.
Ensure compliance with legal and regulatory obligations.

4. Legal Basis for Processing

The GDPR requires us to have a legal basis for processing your personal data. Our processing is based on:

Contractual Necessity: To fulfill our contractual obligations to you.
Legitimate Interests: For activities such as improving our services, website performance, handling inquiries, and ensuring the security of our website, including the use of AtlasAuth for authentication and AtlasAnalytics for analysis.
Consent: Where applicable, for specific uses such as marketing communications (you may withdraw consent at any time).

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. This includes secure servers, encryption, access controls, and continuous monitoring of our systems.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Data Protection Rights

Under GDPR, you have the right to:

Access your personal data.
Request correction of any inaccurate or incomplete data.
Request deletion of your data.
Object to or restrict processing of your data.
Request the transfer of your data to another organization.
Withdraw consent at any time (where processing is based on consent).

If you would like to exercise any of these rights, please contact us at the details provided below.

We do not share your personal data with third parties except as necessary to provide our services or comply with legal obligations. This may include:

Third-party service providers that assist with delivering our services (e.g., cloud storage providers).
Legal authorities or regulatory bodies, if required by law.

9. Cookies and Analytics

Our website uses cookies to enhance the user experience and to collect anonymous analytics data for optimizing website performance. Cookies help us understand user behavior, identify trends, and improve our site.

All analytics data collected is anonymized and stored in-house using our AtlasAnalytics platform. We do not share analytics data with any third parties.

We use Cookiebot to manage user cookie consent. Cookiebot collects and stores users' consent preferences regarding the use of cookies on our website. This cookie consent data is stored by Cookiebot to ensure compliance with applicable laws and regulations regarding the use of cookies.

For more information on the types of cookies we use, including those related to consent management, and how to manage your cookie preferences, please refer to our Cookie Policy.

10. Cloudflare Services

We use Cloudflare as our content delivery network and security provider to ensure the security and speed of our website. Cloudflare may collect the following information:

IP Addresses: Collected to route traffic and protect our site from malicious activity.
User Agent: Information about the browser, device, and operating system of users interacting with our website.
Cookies: Used by Cloudflare to identify trusted traffic and mitigate threats.

Cloudflare processes this data as necessary to deliver their services, including protection from malicious traffic, load balancing, and content caching. You can learn more about Cloudflare's data collection and processing by visiting their Privacy Policy.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or your data protection rights, please contact us:

Atlas Tech Solutions
Email: [email protected]